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Terms and Conditions

Terms and Conditions

Reservation Payment And Late Bookings
All reservations are confirmed on the condition that a non-refundable deposit is paid to Drum Africa within 14 days of confirmation. The balance owing must be paid by the date stipulated on the invoice but not less than six weeks prior to departure. Until Drum Africa has received full payment, we reserve the right to charge any variations to the passengers account.

Drum Africa reserves the right to cancel any reservations in respect of which any payment is not made within the due time. The onus will be on the passengers to check that there have been no changes in price prior to making full payment.

Drum Africa guarantee the price of land arrangements once full payment is received except where any subsequent increase is beyond the control of Drum Africa.

Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Drum Africa. Should payment be received late and Drum Africa has to make use of a courier service, the cost will be for the passenger account.

In the event of any reservations being completed less than 30 days prior to the date of departure, Drum Africa shall be entitled to levy a late reservations fee. An amendment fee to cover communication expenses will be levied for any changes to the confirmed itinerary.

Cancellation
In the event of passengers canceling their reservations, Drum Africa shall have the right to claim the total amount of any deposit paid by such a passenger or to claim any damages suffered by the company.

In accordance with the policy adopted by Tour Operators all over the world, Drum Africa reserves the right to cancel any tour before departure, in which event the entire payment will be refunded without any further obligation on the part of the company.

The following cancellation fees may be imposed unless otherwise stipulated:

From time of booking until 8 weeks prior to departure – deposit is forfeited.

Eight weeks prior 25% of the tour / accommodation price.

Six weeks prior 35% of the tour / accommodation price.

Four weeks prior 50% of the tour / accommodation price.

Three weeks prior 100% of the tour / accommodation price.

Insurance
Passengers are responsible for their own insurance, and Drum Africa will not be liable if anyone should fail to take adequate insurance cover. All sporting activities undertaken by passengers are of their own choice and at their own risk. These include such activities as parasailing, white water rafting, scuba diving, surfing and all other water sports.

Drum Africa shall not be responsible for any accidents which may occur.

Passports, Visas and Vaccinations
The responsibility to obtain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is that of the customer alone and the company shall not be responsible or liable for any consequence of any nature arising from the customer failing to ensure that he has complied with all such requirements.

N.B. This is to inform everyone planning to travel to South Africa that a new law has been passed stipulating that all visitors to South Africa are required to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport entry will be denied and the person is likely to be detained pending return to their country of origin.

Responsibility
All tours are booked and all tour arrangements are made on the express conditions that Drum Africa, their servants and agents shall not be responsible for, and shall be exempt from all liability in respect of any loss, damage, accident, delay or inconvenience to any person, or his or her luggage, or other property, wherever, whenever, and however the same may occur.

Drum Africa, their servants and agents shall further not be liable for any consequential loss or damage whatsoever.

Drum Africa’s agents have the authority to claim the cost of repair for any damages caused by the client to the property.

South African Airways and other IATA carriers are not to be held responsible for any act or omission or event during the time passengers are not aboard the aircraft or conveyance. The carrier’s liability for acts, events and omissions which occur during the carriage by air is governed by applicable laws and regulations and by the conditions appearing on the carrier’s ticket. It shall be the responsibility of the passenger to reconfirm all flights and check the timing of the departure with the airline in case there has been an unscheduled change and Drum Africa have been unable to contact the passenger.

Itinerary Variations
While every effort is made to keep to all published itineraries, we reserve the right to make changes for your convenience. In some cases, weather conditions can necessitate an alteration in the tour itinerary and this does not constitute any reason for refund. No refund for unused services will be considered.

In the event that the confirmed hotel accommodation, excursions, service etc. is unavailable for any reason whatsoever, Drum Africa undertakes to provide similar accommodation, etc., at the same price quoted to the passenger.

Tariff Package Prices:
Prices are subject to airfare increases and availability of flights and accommodation. Prices are correct at time of print and are subject to change without notice. Packages do not all include a 1% tourism levy. Please note that generally package prices are based on off-peak flights and that a surcharge will apply for peak flights.

Sailing
Final payment dates and cancellation conditions vary to the above: A non-refundable deposit of R150 per person is required on confirmation of course. The balance of payment is then due 21 days prior to course commencement – this is 50% nonrefundable. As with all Drum Africa Sailing Trips and Tours an Indemnity Form must be signed by each individual before the course will begin.